HeatLab Support
Need help with HeatLab? We're a small team and we read every message. Email us at support@macpheelabs.com and we'll get back to you within 2 business days.
Common questions
Subscription not active?
Try restoring purchases from the iPhone app's settings.
Heart rate not showing?
Make sure HeatLab has permission to read heart rate in iPhone Settings → Health → Data Access & Devices → HeatLab.
Lost your history?
History syncs from your watch to your phone — open the iPhone app while the watch is nearby to trigger sync.
Report a Bug
Found something not working right? Email us at support@macpheelabs.com with:
- Your device model and iOS/watchOS version
- What you were trying to do
- What happened instead
- Screenshots if helpful
Request a Feature
Have an idea for HeatLab? We'd love to hear it. Send your suggestions to support@macpheelabs.com.
Manage Your Subscription
HeatLab subscriptions are managed through Apple. To view, change, or cancel your subscription:
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Select HeatLab
Privacy Concerns
For questions about how HeatLab handles your data, please see our Privacy Policy or email us directly.